Billing Policy
At HOMEDECORATIONUK, we are committed to providing a seamless, secure, and transparent billing experience for our customers. This Billing Policy outlines the accepted payment methods, transaction procedures, refund handling, and other essential details regarding payments. By placing an order with us, you agree to the terms set forth in this policy. Please review it carefully before making a purchase.
1. Accepted Payment Method
We currently accept Visa, Mastercard, American Express, Maestro, Google pay, Apple pay, Paypal and Afterpay.
- Customers must have a valid PayPal account or use the guest checkout option provided by PayPal to complete their transactions.
- At this time, we do not accept direct credit/debit card payments, bank transfers, cryptocurrency, or cash on delivery. All transactions must be processed through PayPal for security and efficiency.
If you do not have a PayPal account, you can still pay securely through PayPal using a debit or credit card. Simply choose "Pay with Debit or Credit Card" on the PayPal payment page.
2. Payment Processing
All payments are processed securely through PayPal’s encrypted payment gateway, ensuring the highest level of security and fraud protection.
Upon checkout, you will be redirected to PayPal to authorize and complete your payment. This process helps protect both the buyer and the seller from fraudulent transactions.
Once payment is successfully completed, PayPal will issue an electronic receipt, and you will receive an order confirmation email from HOMEDECORATIONUK containing your order details.
We do not store, access, or process your credit card or banking details, as all financial transactions are securely handled by PayPal.
3. Order Confirmation & Billing Details
After successfully completing your purchase, you will receive an order confirmation email with your order summary, including:
- The items purchased
- The total amount paid
- The payment method used (PayPal)
- Your billing and shipping details
- An estimated processing and delivery time
It is your responsibility to ensure that the billing details you provide to PayPal are accurate. Incorrect billing details may result in order processing delays or failed payments. If you need to update your billing information after placing an order, please contact our customer support team immediately.
If a payment is declined, unsuccessful, or remains pending, the order will not be processed until a successful transaction is completed.
4. Currency & Pricing
All transactions are processed in GBP (£) unless otherwise stated.
The prices displayed on our website include applicable VAT (where required) and are final at checkout.
For international customers using PayPal with a non-GBP currency, PayPal will automatically apply currency conversion at their exchange rate. We are not responsible for exchange rate variations or any additional charges imposed by PayPal.
5. Payment Security & Fraud Prevention
To ensure a safe shopping experience, all transactions are monitored and verified for security purposes.
- All PayPal transactions are subject to verification and may require additional security checks to prevent fraud and unauthorized access.
- If fraudulent activity is suspected, HOMEDECORATIONUK reserves the right to:
- Hold or cancel orders for further investigation
- Require additional verification to confirm the buyer's identity
- Report suspicious activity to PayPal and relevant authorities
Orders flagged as potential fraud risks will not be processed until verification is complete. If you believe your payment was incorrectly flagged, please contact us immediately for assistance.
6. Refunds & Chargebacks
Refunds for eligible returns will be processed back to your original PayPal account once the returned item has been received and inspected. See our Return and Refund Policy for detailed return instructions.
Refunds typically may take up to 20 days for the refund to reflect in your account depending on your bank and PayPal’s policies
- Unauthorized chargebacks initiated through PayPal may result in:
- Suspension of your ability to place future orders
- Investigation into the claim, which could delay resolution
- Reporting of the case to PayPal’s dispute resolution center
If you have any concerns regarding your order or wish to request a refund, we encourage you to contact our support team before filing a PayPal dispute or chargeback, as most issues can be resolved directly.
7. Failed Payments & Order Cancellation
If your PayPal payment is unsuccessful, your order will not be confirmed and will not be processed.
Orders with failed or pending payments will not be reserved, and if payment is not completed within a reasonable timeframe, the order may be canceled automatically.
If you accidentally close the PayPal payment window before completing your transaction, you will need to place a new order and go through checkout again.
HOMEDECORATIONUK reserves the right to cancel any order if:
- A payment remains unverified
- Fraudulent activity is suspected
There is a system error affecting pricing or availability
If your order is canceled for any reason, you will be notified via email, and if payment has already been deducted, a refund will be issued.
8. Agreement to Billing Terms
By making a purchase on HOMEDECORATIONUK, you acknowledge and agree to the terms outlined in this Billing Policy. If you have any questions or concerns regarding these terms, please contact our support team before completing your purchase.
9. Contact
For any questions or concerns, please don’t hesitate to get in touch with us using the contact details below.
Phone number: +44 7413 347200
Email Address: support@homedecorationuk.com
Open Hours:
Monday to Friday: 10:00 AM – 4:30 PM (GMT)
Saturday & Sunday: 10:00 AM – 02:00 PM (GMT)
Email Support: Due to high demand, email responses may take up to 6 hours on weekdays and 12 hours on weekends. We appreciate your patience and understanding.
Legal Information:
Store Name: HOMEDECORATIONUK
Company name: COR LNG LTD
Company number: 15461797
Physical Address: 230 Flat 1 Normanton Road, Derby, DE23 6WA, United Kingdom