Frequently Asked Questions
Have a question about your order, our products, or how we work? You’ll find quick answers below. Can’t find what you’re looking for? Our support team is always happy to help — just get in touch.
Q1 How can I place an order?
Placing an order is simple:
- Browse our collection and click “Add to Cart” on any items you love
- Open your cart and click “Proceed to Checkout”
- Enter your delivery address and choose a payment method
- Confirm your order — you’ll receive an email confirmation immediately
No account is required to checkout, but registering gives you faster checkout next time and full order tracking.
Q2 What payment methods do you accept?
We accept all major payment methods, securely processed with 256-bit SSL encryption:
- Visa, Mastercard, American Express
- PayPal
- Apple Pay & Google Pay
- Klarna — Pay in 3 or Pay Later (UK customers)
- BR Home Decoration Gift Cards
We never store your card details on our servers.
Q3 How long does delivery take?
Standard UK delivery takes 2–3 working days. Express Next-Day is available at checkout for £7.95. Saturday delivery is also available. For full details, see our Shipping & Delivery page.
Q4 How can I track my order?
Once your order ships, you’ll receive an email with a courier tracking link. You can also:
- Visit Track Your Order and enter your Order ID
- Log in to My Account → Orders to see full history
Q5 Can I return a product?
Yes! We offer a no-quibble 30-day returns policy. Items must be in original, unused condition. Damaged, defective, or wrong items can be returned for a free replacement or refund within 48 hours of delivery. See full details on our Returns & Refunds page.
Q6 When will I receive my refund?
Refunds are processed within 2 working days of us receiving and inspecting your return. The money will appear on your original payment method within:
- Credit / Debit cards: 3–5 working days
- PayPal: 1–2 working days
- Klarna: 5–7 working days
You’ll receive an email at each stage of the process.
Q7 Do you offer gift packaging?
Yes! Every order can be sent as a gift with our complimentary signature wrap — recycled kraft paper, gold ribbon, and a handwritten card. Simply tick the “This is a gift” box at checkout and add your message. There’s no extra charge.
For premium gift sets, browse our Gift Sets collection — pre-curated and beautifully presented.
Q8 How can I contact customer support?
We’d love to help. Our friendly UK-based team is available:
- Email: hello@brhomedecoration.co.uk
- Phone & WhatsApp: 0800 123 4567
- Live chat: bottom-right of any page (business hours)
- Or use our contact form
Business hours: Monday–Friday, 9 AM–6 PM GMT. We aim to respond within 4 working hours.