Frequently Asked Questions
Orders & Payment
How do I place an order?
Add items to your basket and proceed to checkout. We accept Visa, Mastercard, Amex, PayPal, Apple Pay and Google Pay.
Is my payment secure?
Absolutely. We use 256-bit SSL encryption and never store your card details.
Can I amend or cancel my order?
Yes — contact us within 1 hour of placing your order and we’ll do our best.
Delivery
How long does delivery take?
Standard UK delivery is 2–3 working days. Express next-day available at checkout.
Do you deliver outside the UK?
We currently ship to all UK mainland addresses. International delivery is coming soon.
Returns
What’s your returns policy?
30 days, no quibble. See our Returns Policy page for the full details.
Products
Are your products sustainably made?
Yes — we use FSC-certified wood, recycled metals, and partner with makers who share our values.
Can I see items in person?
Our London showroom is open by appointment. Email us to book.
Still Need Help?
Drop us a line at hello@brhomedecoration.co.uk or call 0800 123 4567.